Introduction
At Lucy Waffles, your privacy is our priority. We believe in being transparent about the way we collect, use, and protect your personal data. This Privacy Policy is designed to help you understand how we handle your information when you visit our website, place an order, or interact with our digital platforms. By using our services, you agree to the practices outlined below.
Information We Collect
When you engage with Lucy Waffles, we may collect personal information such as your name, email address, phone number, billing and delivery address, and payment details. These details are typically gathered when you place an order, sign up for our newsletter, contact customer support, or participate in promotions. In addition to this, we may automatically collect non-personal data such as your IP address, browser type, device information, and website usage behavior to enhance your experience and understand how our services are being used.
How Your Information Is Used
We use the information you provide to deliver a smooth and personalised user experience. This includes processing orders, arranging deliveries, sending order confirmations, offering customer support, and notifying you about special offers or updates if you’ve subscribed to our mailing list. We also analyse website traffic and usage patterns to improve our services and website functionality.
Data Sharing and Disclosure
Lucy Waffles does not sell or rent your personal information to third parties. However, your information may be shared with trusted partners who assist us in operating our website, managing payments, or delivering your orders. These partners are bound by confidentiality agreements and are only permitted to use your information to perform services on our behalf. We may also disclose personal data if required by law or to protect the safety and integrity of Lucy Waffles and its users.
Your Rights and Choices
You have full control over your data and may request access to the personal information we hold about you at any time. You can also request corrections, deletions, or updates to your data. If you no longer wish to receive marketing emails or newsletters from us, you may opt out using the unsubscribe link included in each email. For any other requests related to your data, please contact us.
Data Security
Lucy Waffles uses industry-standard security measures to safeguard your information, including secure server connections, encrypted transactions, and restricted access to personal data. While we take strong precautions, no method of online transmission or storage is completely secure.
External Links
Our website may contain links to third-party platforms such as social media channels or delivery partners. Lucy Waffles is not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies when visiting them.
Children’s Privacy
Lucy Waffles does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been submitted without parental consent, we will take steps to delete it promptly.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of our services after updates indicates acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how Lucy Waffles handles your data, please contact us at [email protected] or via our website contact form.