Introduction
Welcome to Lucy Waffles. By accessing our website, using our services, or placing an order with us, you agree to comply with and be bound by the terms and conditions outlined below. These terms govern your use of our platform, products, and services. If you do not agree with any part of these terms, please refrain from using our services.
Use of the Website
Lucy Waffles provides its platform for browsing our menu, placing orders, booking catering services, and engaging with our content such as promotions and updates. You agree to use our website in a lawful, respectful, and responsible manner. Any misuse, interference with website functionality, or unauthorised access attempts may result in termination of access and possible legal action.
Orders and Payments
When placing an order through our website or partnered platforms, you confirm that all information provided is accurate and up to date, including contact details, delivery address, and payment information. Once an order is confirmed, you will receive an email or message confirmation from Lucy Waffles.
All prices are listed in GBP and include applicable taxes unless stated otherwise. We reserve the right to modify pricing or menu items at any time. Payment must be completed before an order is fulfilled. Lucy Waffles is not responsible for issues caused by incorrect user input or third-party payment failures.
Delivery and Cancellations
We aim to deliver orders promptly; however, delivery times may vary due to location, order volume, traffic, or weather conditions. Lucy Waffles is not liable for delays beyond our control. Cancellation requests must be made immediately after placing an order. Once preparation has begun, cancellations may not be possible. Refunds, if applicable, are issued at our discretion.
Refunds and Returns
Customer satisfaction is important to us. If you receive an incorrect or unsatisfactory order, please contact us within 24 hours with proof and a brief explanation. If the claim is verified, we may offer a replacement or refund. For health and safety reasons, we do not accept returns of food items.
Promotions and Offers
Lucy Waffles may offer promotions, discounts, or loyalty rewards from time to time. These offers are subject to specific terms, eligibility criteria, and expiration dates. We reserve the right to modify or withdraw promotions at any time. Misuse of offers may result in order cancellation or restriction of future use.
Intellectual Property
All content on the Lucy Waffles website, including text, images, logos, menus, and digital assets, is the property of Lucy Waffles or its licensors. Unauthorised reproduction or commercial use without prior written consent is strictly prohibited. All rights not expressly granted are reserved.
User-Generated Content
Users may be permitted to submit reviews, comments, or media. By submitting content, you grant Lucy Waffles a non-exclusive, royalty-free licence to use and display it across our platforms and marketing materials. You are responsible for ensuring your content is lawful, respectful, and does not infringe on third-party rights.
Limitation of Liability
Lucy Waffles is not liable for any indirect, incidental, or consequential damages arising from use of our website or services. This includes technical issues, delays, third-party service interruptions, or food-related sensitivities. Customers are responsible for disclosing allergies or dietary requirements at the time of ordering.
Termination
We reserve the right to suspend or terminate access to our services at any time if these Terms & Conditions are violated. This may include account deletion or cancellation of pending orders without compensation.
Changes to These Terms
These Terms & Conditions may be updated periodically to reflect changes in law, services, or operational practices. Continued use of our platform after updates are published constitutes acceptance of the revised terms.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us at
[email protected].
Address: 6070 S Rainbow Blvd #6, Las Vegas, NV 89118, United States